Contact Information
RIVVAKO — CONTACT INFORMATION
Last updated: October 29, 2026
For practical help with an order, a product detail, or a delivery question, contact the Rivvako support team using the details below.
1. CUSTOMER CONTACT DETAILS
Store name: Rivvako
Official website: https://rivvako.com
Customer service email: service@rivvako.com
Customer contact telephone: +1 (430) 206-8704
2. CUSTOMER SERVICE RESPONSE TIME
Email support is monitored on business days, Monday through Friday, excluding public holidays. We aim to respond to email inquiries within one business day. Messages received on a weekend or public holiday are treated as received on the next business day. This is an email response target, not a promise of 24-hour live support.
For order-related questions, email is the recommended contact method because it allows you to include order details, tracking references, and photographs where useful.
3. ORDER AND DELIVERY QUESTIONS
Include your order number, the email address used at checkout, and a brief explanation. For delivery questions, include the tracking number if one has been issued. Carrier tracking may take time to show its first scan.
4. RETURNS, REFUNDS, AND DAMAGED GOODS
To request an eligible return, contact Rivvako within 30 calendar days after delivery and wait for written instructions before sending an item. For damaged, defective, or incorrect goods, include your order number, a description of the issue, and clear photographs where practical. Return postage and refund timing are explained in the Return & Refund Policy.
5. ORDER CHANGES AND CANCELLATIONS
Email service@rivvako.com within 48 hours after placing an order and before dispatch if you need to request a cancellation or address correction. A request cannot be guaranteed once packing, fulfillment, or carrier handover has reached a point where the order can no longer be changed. After dispatch, the return process applies.
6. PRIVACY REQUESTS
For questions about personal information, email service@rivvako.com with the subject line "Privacy Request." We may need to verify your identity before acting on a request. Never email passwords, full payment-card numbers, or security codes.
7. LEGAL BUSINESS INFORMATION
Operating legal entity: Shanghai Jinqi Construction and Decoration Engineering Co., Ltd. Baoshan Branch
Registered address: Room 615, No. 730 Pangu Road, Baoshan District, Shanghai, China
The registered address is provided for business identification and correspondence. It is not a retail pickup point or a general return warehouse. Return parcels must be sent only to the destination provided in written return instructions for the relevant order.
RELATED POLICIES
Company Profile: https://rivvako.com/pages/company-profile
Contact Information: https://rivvako.com/pages/contact-information
Shipping & Delivery: https://rivvako.com/pages/shipping-delivery
Return & Refund Policy: https://rivvako.com/pages/return-refund-policy
Privacy Policy: https://rivvako.com/pages/privacy-policy
Terms of Service: https://rivvako.com/pages/terms-of-service
FAQ: https://rivvako.com/pages/faq